Question: choose an Alberta - based B 2 B organization and, using the evidence available to you, tell a detailed story of the B 2 B
choose an Albertabased BB organization and, using the evidence available to you, tell a detailed story of the BB Customer Experience. Consider the meaningful touchpoints through which the BB Customer must journey to move through the various stages. What would be different than their competitors? How do you communicate that value to the BB Customer? Consider both the channels the BB organization uses as well as the Relationship Selling approach of the BB organization.
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