Choose the correct answer:

1- Communication is defined as ------------------------ .

a-making sure you are understood.

b-getting results.

c- improving relationships.

d-the process of sending and receiving messages

2- To succeed in business today, you need the ability to communicate with people both inside and outside your organization.

a-True

b-False

3- Knowledge may be powerful, but communication skills are the primary raw materials of good client relationships.

a-True

b-False

4- In every organization, throughout the internal formal work workers receive and send information daily. The flow of this information should be:

a-upward Flow only.

b-upward, downward and horizontal.

c-downward only

d-horizontal

5- To improve intercultural skills you need to :

a-study only your own language.

b-- Speak fast and dont give listeners time to translate your words.

c-study other cultures so that you can appreciate cultural variation.

d-Ignore listening to others.

c- the bad news is not damaging.

d-the bad news provokes a hostile reaction.