Choose the correct answer and write down only the letter $($A $$ D$)$ next to the question number $(15)$ on your answer page, for example, $1.$ B$.$

$1.$ The purpose of a code of conduct is to:

a$.$ Define the organisational behaviour of all executives and employees.

b$.$ Define the moral$-$ and professional behaviour of employees both as individuals and as members of the organisation.

c$.$ Define how perks, gifts, favours, etc. are managed.

d$.$ Define the extent of the private interests of staff.

e$.$ All of the above

f$.$ None of the above $(1)$

$2.$ What is the purpose of an organisation$$s mission statement?

a$.$ Distinguish the organisation from others

b$.$ Purchase materials from the selected supplier

c$.$ Measures the performance of an organisation

d$.$ All of the above

e$.$ None of the above $(1)$

$3.$ When formulating goals, you need to follow the following planning process:

a$.$ an action plan, allocate resources, assess, implement and determine goals

b$.$ review of specifications or Statement of Work $($SOW$)$

c$.$ assess, determine goals, action plan, allocate resources, implement and control

d$.$ authority, persuasion, policies, flexibility

e$.$ Manage its internal operations efficiently and effectively $(1)$

$4.$ Which of the following statements relate to Total Quality Management?

a$.$ Delivers the best value for the customer when used effectively

b$.$ Achieves the best quality of products and services through using successful improvements in response to continuous feedback

c$.$ Are short$-$term, specific, measurable targets that must be achieved to accomplish organisational goals.

d$.$ All of the above

e$.$ Not all of the above $($