Choose the correct answer for the following items.

1. Customer relationship management software does not include information about
   1. Current customers.
   2. Former customers.
   3. Prospective customers.
   4. Current suppliers.

2. Which of the following statements concerning this class diagram with multiplicities is not true?

1. An order can involve only one customer.
2. A customer can place only one order.
3. A customer can place many orders.
4. A customer may not have ordered yet.

3. The balance sheet account most likely to be affected by supply chain management software would be
   1. Inventory.
   2. Short-term Marketable Securities.
   3. Owners Equity.
   4. Property, Plant, and Equipment.

4. Business models provide value in all of the following areas except
   1. Employee performance appraisal
   2. Managing complexity
   3. Specifying systems requirements
   4. Eliciting requirements for new systems

5. Business Value is defined as:
   1. The monetary value of a business.
   2. Items, events and interactions that determine the financial health and well-being of the firm.
   3. The cost to acquire a business by an outsider.
   4. The overall value of taking data and transforming it in to information needed for decision making.

1. The role of accountants in accounting information systems include all except:
   1. User.
   2. Manager.
   3. Evaluator.
   4. Operator.

2. Which of the following is not a Business Management Support role of the Accounting/Finance Function in Business?

1. Management information
2. Planning, budgeting and forecasting
3. Investment appraisal
4. Financial consolidation, reporting and analysis