Question 2: Choose the correct answer for the following items. (10 marks)

1. Customer relationship management software does not include information about

a. Current customers.

b. Former customers.

c. Prospective customers.

d. Current suppliers.

2. Which of the following statements concerning this class diagram with multiplicities is not true?

a. An order can involve only one customer.

b. A customer can place only one order.

c. A customer can place many orders.

d. A customer may not have ordered yet.

3. Which of the following is not an enforcement level for a business rule?

a. Guideline

b. Strict enforcement

c. Pre-override enforcement

d. Optional enforcement

4. Which of the following would be least likely to be represented with a UML Class?

a. Delivery vans

b. The number of delivery vans used in the delivery

c. The employee driving the delivery van

d. The customer receiving the delivery

5. Business models provide value in all of the following areas except

a. Employee performance appraisal

b. Managing complexity

c. Specifying systems requirements

d. Eliciting requirements for new systems

6. The role of accountants in accounting information systems include all except:

a. User.

b. Manager.

c. Evaluator.

d. Operator.

7. Which of the following is not a Business Management Support role of the Accounting/Finance Function in Business?

A. Management information

B. Planning, budgeting and forecasting

C. Investment appraisal

D. Financial consolidation, reporting and analysis

8. Which of the following best describes a business model?

A. A simple, abstract representation of a business process or processes.

B. A sequence of business activities.

C. An evaluation of potential business process improvements.

D. None of the above.

9. Which of the following is not a purpose of documentation?

A. Training

B. Determining staffing

C. Describing current processes

D. Establishing accountability

10. Which of the following is not a building block for Business Process Modeling Notation (BPMN) diagrams?

A. Associations

B. Events

C. Gateways

D. Sequence flows