Choose the correct answer from the options for each question

11) An Order-Winner could be described as: A) A factor which may be of significance in other parts of the organisation B) A factor which has to be above a particular level to be considered by the customer C) A factor which is at a higher level than the standard for the industry D) A factor which directly and significantly contributes to winning business 12) The types of customers going through the progressive stages of the product / service life cycle are as follows: A) Early adopters/innovators / laggards / Bulk of the market B) Innovators / early adopters / bulk of the market / laggards c) Laggards / bulk of the market / early adopters/innovators D) Innovators / early adopters / laggards / bulk of the market 13) Acts carried out that are clearly contrary to defined operating procedures are called: A) Human deficiencies B) Violations C) Errors D) Mistakes 14) What is the order of activities in planning and controlling operations? A) Loading, Sequencing and monitoring/control, Scheduling B) Scheduling, Loading, Sequencing and monitoring control C) Sequencing, Scheduling, Loading and monitoring control D) Sequencing, Loading, Scheduling and monitoring control 15) Which sequencing rule are you most likely to use if your company is struggling with cash flow? A) Last in first out B) First in first out C) Shortest first D) Longest first 16) There are four main factors that affect how hard it is to control monitor operations. Which one of these is NOT one of them? A) Consensus over operation's objectives B) Repetition of operation's activities C) Knowledge of operation's behaviour D) Level of technical difficulty of operation