Christy Allen, the manager of the Luckway supermarket, was very concerned with the large number of complaints
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Question:
Christy Allen, the manager of the Luckway supermarket, was very concerned with the large number of complaints from customers, particularly on Sundays, so over the last eight weeks she obtained Sunday's complaint records from the store's service desk. These are listed below.
Questions:
1. Analyze these data using Run Chart (or Data Collection Form) and Pareto Chart.
2. Construct a Cause-and-Effect (Fishbone) Diagram for each of the two leading categories on the Pareto diagram.
3. Present recommendations for improving customer satisfaction on Sunday.
Related Book For
Operations Management Creating Value Along the Supply Chain
ISBN: 978-1118301173
1st Canadian Edition
Authors: Roberta S. Russell, Bernard W. Taylor, Ignacio Castillo, Navneet Vidyarthi
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