City of Ekurhuleni Metropolitan municipality has recently addressed future developments that will be implemented to improve...

 

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City of Ekurhuleni Metropolitan municipality has recently addressed future developments that will be implemented to improve the service delivery for its citizens. The municipality has positioned the city as a tourism destination of choice in terms of quality and cost effectiveness. Dr Nokhanyo Madliwa has appointed you as a supply chain management manager to monitor all the supply chain management processes. After engaging with Dr Nokhanyo Madliwa, you have noticed that his strength is in addressing quality improvements by implementing the ISO 9001 standard within the Ekurhuleni Municipality region. You have identified that this metropolitan has experienced various challenges in rolling out a total quality management programme. Dr Nokhanyo Madliwa has asked you to assist him on the following project: As their supply chain manager, assist Dr Nokhanyo Madliwa by elaborating on the various quality costs and discuss how a Total Quality Management Programme implementation can be used to enhance quality improvement to avoid these types of costs in future developments? Justify your answer by using relevant examples. City of Ekurhuleni Metropolitan municipality has recently addressed future developments that will be implemented to improve the service delivery for its citizens. The municipality has positioned the city as a tourism destination of choice in terms of quality and cost effectiveness. Dr Nokhanyo Madliwa has appointed you as a supply chain management manager to monitor all the supply chain management processes. After engaging with Dr Nokhanyo Madliwa, you have noticed that his strength is in addressing quality improvements by implementing the ISO 9001 standard within the Ekurhuleni Municipality region. You have identified that this metropolitan has experienced various challenges in rolling out a total quality management programme. Dr Nokhanyo Madliwa has asked you to assist him on the following project: As their supply chain manager, assist Dr Nokhanyo Madliwa by elaborating on the various quality costs and discuss how a Total Quality Management Programme implementation can be used to enhance quality improvement to avoid these types of costs in future developments? Justify your answer by using relevant examples.