QUESTION 1 [20 Marks]

Marko Springfield has been looted in July 2021 during the KwaZulu-Natal unrest. Your distribution manager has been given the responsibility to negotiate with approved and certified suppliers for immediate inventory. He has also advised you and the team to identify new location sites and advise on possible service facility locations within the KwaZulu-Natal and Gauteng Region.

With appropriate examples, examine how the various strategic dimensions can be used to influence decision-making when identifying a service facility location and justify how the major components of machinery and equipment can generate revenue at Massmart?

QUESTION 2 [20 Marks] In 2020,

KPMG was named as the top-ranked professional services from in the Stonewall Workplace Equality Index Top 100 rankings. For the third year running, KPMG was named a champion of social mobility in 2019, finishing in the top two of Social Mobility Employer Index since its inception. You have been awarded an internship in project management consulting at KPMG.

As KPMG consultant you have identified that there are various issues/challenges when executing projects in African neighbouring countries. With an aid of a diagram, analyse the project life cycle and advise your project management team on the reasons why projects have failed in African neighbouring countries and justify how your clients can implement a turnaround strategy to achieve successful project management implementation? Your answer must be supported with examples.

QUESTION 3 [20 Marks]

You have been selected as MANCOSA postgraduate student to accompany President Cyril Ramaphosa at the 13TH BRICS summit in India. Your president and Narendra Modi has advised you that due to the COVID-19 pandemic, South Africa and India have experienced several concerning issues which has affected the environmental, social and economical. Both have advised you that there are new development opportunities that are currently existing and may be beneficial for South Africa and India.

Justify how COVID-19 has influenced market opportunities within South Africa specifically and elaborate on how the competitive service strategies can be used to achieve competitive advantage when globalising into international markets within the BRICS countries? Provide supporting examples to justify your answer.

QUESTION 4 [20 Marks]

City of Ekurhuleni Metropolitan municipality has recently addressed future developments that will be implemented to improve the service delivery for its citizens. The municipality has positioned the city as a tourism destination of choice in terms of quality and cost effectiveness. Dr Nokhanyo Madliwa has appointed you as a supply chain management manager to monitor all the supply chain management processes. After engaging with Dr Nokhanyo Madliwa, you have noticed that his strength is in addressing quality improvements by implementing the ISO 9001 standard within the Ekurhuleni Municipality region. You have identified that this metropolitan has experienced various challenges in rolling out a total quality management programme.

Dr Nokhanyo Madliwa has asked you to assist him on the following project:

As their supply chain manager, assist Dr Nokhanyo Madliwa by elaborating on the various quality costs and discuss how a Total Quality Management Programme implementation can be used to enhance quality improvement to avoid these types of costs in future developments? Justify your answer by using relevant examples.