Question: CLASS EXERCISE #3: Respond to customer requests by creating goodwill Callan Reis wrote to her companys employee benefits director to appeal the directors decision not

CLASS EXERCISE #3: Respond to customer requests by creating goodwill

Callan Reis wrote to her companys employee benefits director to appeal the directors decision not to reimburse certain healthcare expenses. The benefits director drafted the following message, responding positively to Callans appeal. However, in evaluating this message before sending, the writer determined the message did not promote goodwill.

What changes would you recommend to the writer? Re-write the email with the changes you make.

CLASS EXERCISE #3: Respond to customer requests

Options Formatten RM Mama To Callan Role

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