Question: Client: What happens if a manager at the store is making changes on the same account that a customer service rep over the phone is

Client:
What happens if a manager at the store is making changes on the same account that a customer service rep over the phone is also working on? Could a customer end up with double the amount of credit adjustment?
You:
This is unlikely. We'll incorporate a technique called to ensure that only one person can make changes to an account at a time.

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