Question: ( CO 3 , Module 3 , Chapter 6 ) Approximately what percent of the time should first - level and second - level information

(CO3, Module3, Chapter 6) Approximately what percent of the time should first-level and second-level information technology service desk technicians be able to find permanent solutions and answers to questions or devise temporary fixes?
Group of answer choices
5 percent
50 percent
75 percent
95 percent

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