Colton's manager expresses a concern that Colton has been late with several recent reports. Colton writes an email about the incident to his colleague, Shawn, saying that it is impossible to get the reports done in the time given. Shawn replies, objectively noting that Colton has been spending a lot of time on social media at work. Colton responds with "I thought you were my friend." Colton's behavior is an example of

Question $16$ options:

cyber incivility.

synchronous communication.

the negativity effect.

email overload.