COM Chapter 3 talks about the process for planning and preparing spoken and written messages. In this rocess, Step 2 is Determine the purpose and select an appropriate channel and medium. Step 3 is nvision the audience, and Step 4 is Adapt the message to the audience's needs and concerns. In this riting assignment, you'll get practice doing these three steps. 21, A-J. Select one or more appropriate message channels for each of the following situations and give a reason or your choice. The first one is done as an example. Situation Channel Reason Face-to-face meeting A Laying off an employee Laying off an employee is an emotionally charged subject that requires in-person compassion by the manager: B Contacting customer for late payment C Sending RSVP for dinner invitation D Sending a customer- requested price quote IT Contacting a reference for a job applicant F Notifying staff of a change in work procedures G Recommending an action to upper management Sending selected employees' test results performed by an outside lab/clinic to human H resources I Seeking advice from a peer regarding a challenging task Announcing upcoming professional development sessions for the next J quarter