Question: combine both scenario ( the one in the description and the one in the image ) into one and generate a full BPMN 2 .
combine both scenario the one in the description and the one in the image into one and generate a full BPMN model
The company has only one branch in central Stockholm in which Anna works as a clerk. She registers requests there which take minutes on average. The registration is done through a system. After registration, Kim, who is the credit investigator, checks the customers credit using a website called UC which takes around minutes. He registers the result in the system taking around minutes. If the credit check result is not ok which is around of cases, then Elin, who is the CRM officer, sends the rejection letter through Kivra, which takes around minutes. Every communication with the customer is handled using Kivra. If the credit check result is ok the process can proceed accordingly. Elin shall enable the customer to update her or his profile, and Linda, who is an accounting assistant, shall enable incoming transactions in parallel. Both of these tasks can be done through a system, and each of them takes only minutes. After these two tasks, Elin can inform the customer that they can use the system by sending a message through Kivra taking minutes. Then, the fraud investigator reviews the case for potential fraud. This is a very timeconsuming task as the person needs to compare the case with many fraud records that the company has to see if a similar pattern can be found. Currently, the company employs two fraud investigators, who are Peter and Maria. The review takes around hours. In of cases, there is no potential fraud, so Linda can enable the customer to have full access taking around minutes. Then, Elin will inform the customer through Kivra taking around minutes and the process ends. If the fraud investigator finds the case as a potential fraud case, she will send a request for external fraud investigation through a website. Filling out all information will take around minutes. For of cases, the company receives the result of an external fraud investigation in day. If the result is not received in days, then the fraud investigator will send a reminder to external company through their website, which takes around minutes. This can repeat if we do not receive result. When we receive the result, the fraud investigator shall register the result in the internal system, which takes around minutes. If the result indicates no fraud, Linda can enable the customer to have full access, and Elin will inform the customer, as explained before. This scenario is around of cases. Otherwise, Elin shall disable the customer to update her or his profile, and Linda shall disable incoming transactions for the customers account, which can be done in parallel. Each of these tasks takes around minutes. Then, Elin can send the rejection letter through Kivra, taking around minutes, and the fraud investigator shall report the case to the police taking around minutes; both can be done in parallel. These tasks cannot be done in parallel with two previous disabling tasks because the regulation indicates that the customer shall not be able to do any action when getting informed or reported to police. The company recently employed another CRM Officer named Paul who can help Elin. The reported time for each task includes minutes as the setup time.
Step by Step Solution
There are 3 Steps involved in it
1 Expert Approved Answer
Step: 1 Unlock
Question Has Been Solved by an Expert!
Get step-by-step solutions from verified subject matter experts
Step: 2 Unlock
Step: 3 Unlock
