Comfit is a chain shop engaged in Women’s Footwear business. Recently their designs are well appreciated by the customers and the sales have increased many folds. But there have been some complains about their capability of handling the demand and providing adequate customer service. The Owner of the company feels that the sales department and stock controlling system of the shop should be computerised for better customer support. The success of the software is based on a proper analysis of their existing system and coming up with an efficient design to solve the problems. The owner has arranged a series of interview with the stakeholders, so that the complete business process can be understood.

Brief of the interviews are as follows:

Interview with the Owner (O):

Q. Can you briefly describe the overall business process?

Q. How do you place order to the suppliers?

Q. What is the selling procedure?

Q. Can you please briefly tell me the overcall business process of a shop?

Q. How do you update the stock and inform the head office when you receive products from suppliers?

Q. What if a particular size of a product is not available in the stock?

Q. Isn't there any list of available sizes in every design?

Q. There has been some complains about inadequate service, isn't it?

Q. Can a customer book a particular size of a product of a particular design if it is not available at that moment?

Q. What exactly they must do to book a product?

Answer rating: 100% (QA)

Q Can you briefly describe the overall business process o We have several suppliers They supply ... View the full answer