COMM 1103: Case #2 NB: We'll be using this case again later, so there are 2 people named here: You (Admin assistant with Williams and Wong) and Wendy Voong. For this week, you are Wendy Voong! You're an administrative assistant with Williams & Wong Appraisers. One of your tasks is to handle the business's correspondence, in addition to your routine bookkeeping and data entry duties. Today, you open an email from Wendy Voong (owner of Voong Accounting & Bookkeeping), a client who has recently had her home business property appraised by your company. Wendy had needed a current property appraisal (to establish the current value of her property) for a bank loan tied to her mortgage. Her bank (Friendly Banks) had recommended your company for the appraisal. The appraisal has been completed-you sent both Wendy and her bank a copy of it last week. She's now writing to you (since you were the one who had scheduled the appraisal for her). You see from the email that Wendy received the appraisal report and isn't happy. She found mistakes in it-specifically in the square footage and the number of bedrooms and bathrooms. You know this isn't good-Wendy reports that she has contacted her bank to let them know about the errors in the appraisal, so the bank will delay her loan approval until the errors are corrected. Thus, you'd better reassure this customer right away, so both she and her bank will be happy with your company. You certainly want the bank to keep referring your company to its clients for appraisals! COMM 1103: Case #2 NB: We'll be using this case again later, so there are 2 people named here: You (Admin assistant with Williams and Wong) and Wendy Voong. For this week, you are Wendy Voong! You're an administrative assistant with Williams & Wong Appraisers. One of your tasks is to handle the business's correspondence, in addition to your routine bookkeeping and data entry duties. Today, you open an email from Wendy Voong (owner of Voong Accounting & Bookkeeping), a client who has recently had her home business property appraised by your company. Wendy had needed a current property appraisal (to establish the current value of her property) for a bank loan tied to her mortgage. Her bank (Friendly Banks) had recommended your company for the appraisal. The appraisal has been completed-you sent both Wendy and her bank a copy of it last week. She's now writing to you (since you were the one who had scheduled the appraisal for her). You see from the email that Wendy received the appraisal report and isn't happy. She found mistakes in it-specifically in the square footage and the number of bedrooms and bathrooms. You know this isn't good-Wendy reports that she has contacted her bank to let them know about the errors in the appraisal, so the bank will delay her loan approval until the errors are corrected. Thus, you'd better reassure this customer right away, so both she and her bank will be happy with your company. You certainly want the bank to keep referring your company to its clients for appraisals