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What are at least two major impacts that email has had on interpersonal communication?

According to Kinicki (2020) email has impacted interpersonal communication in that it can cause people within the organization to have less communication of an in-person fashion. It can also cause potential privacy concerns as sensitive company information leaking out could compromise the company and prove costly. It also has been suggested in research that the average business professional spends nearly 30% of a workday responding to e-mails (Kinicki, 2020).

What are some advantages and disadvantages associated with communicating by email?

The advantages associated with communicating via email can include being able to contact someone outside of normal business hours. Other advantages I have personally recognized in my work experience include being able to attach invoices, pictures of damaged inventory to vendors, and being able to coordinate attendance to a meeting from multiple people. Disadvantages include being distracted by work email outside of work, work e-mails being used to share non-work related materials (distracting, potentially dangerous to IT resources) and interruptions to the workflow (Kinicki, 2020).

What are some common email mistakes and how can they be avoided?

According to Adriana Girdler (2018) common email mistakes can include replying to all recipients of the email (try to just reply to the relevant person), insulting someone through an e-mail (be professional), and failing to respond promptly (people are pretty aware if you are ignoring them). According to CNBC Make It (2018) other common email mistakes you could potentially make are using vague subject lines (be clear about the subject of your emails), sending out train-of-thought messages (make sure to edit them for clarity), and finally using generic sign-off messages (try to use phrases like I look forward to seeing you about this tomorrow).