**Comment on these points discussed below and provide an additional approach that could be considered, including the approaches that were utilized (e.g. generic, situational, related, or emerging).

A leader is not just a title like manager, it is also a process. You could define a leader as a person who can influence others behaviors without force or whom others accept as a leader. Management and leadership skills differ in how they conduct activities. A person can distinguish themselves as a leader by establishing direction and creating change. A person could also distinguish themselves by motivating, inspiring, and aligning people.

Based on Daymonds experience with his employee, a manager benefits from learning and refining their leadership skills by looking at situations in a new light and creating opportunities to try something new. In my opinion, the most important skills to have are flexibility, empathy, and being proactive instead of reactive. I think these skills can also separate a leader from a manager.

I believe Daymond performed really well as a leader. He handled this situation with compassion, this compassion motivated the employee and made her feel a sense of loyalty for the consideration Daymond gave her. I believe that his approach is appropriate for motivating all of his workforce because by taking the time to hear out the workforce he is meeting their needs, this also fosters a feeling of a relationship not with just the person but with the organization as a whole.

I think the best way to describe the type of power that Daymond utilized is referent power because his ability to connect to her using charisma he was able to gain true loyalty. Daymonds position on the Management Grid in this situation was almost a 9,1 but turned it into a 9,9. At first he was just thinking about the sales, but decided to take the time to give concern to the person as well. Daymond utilized situational approaches by rethinking the approach he addressed this situation with and related approaches by means of charismatic leadership,