Common training metrics include all except:

a)	time spent in training

b)	employee satisfaction

c)	shareholder value

d)	# of trainers divided by # of employees

e)	performance improvement

f)	reduced turnover

g)	these are all common training metrics

Tacit knowledge is based on individual experience, perception and values.

	True
	False

Subject matter experts do not need knowledge of:

a)

the task

b)	the equipment

c)	the incumbents

d)	the company

e)	They need to know all the above

Do not use customers as SMEs because they are frequently misinformed.

	True
	False