Communication is a:

a$)$ Three way process

b$)$ one way process

c$)$ two way process

d$)$ four way process.

The main objective of communication is:

a$)$ Control and management

b$)$ information and persuasion

c$)$ Skill and personality development

d$)$ need.

The downward communication flow from:

a$)$ a superior to a superior

b$)$ a subordinate to a superior

c$)$ a subordinate to a subordinate

d$)$ a superior to a subordinate.

Channel of communication is called the grapevine.

a$)$ Horizontal

b$)$ formal

c$)$ informal

d$)$ vertical.

Example of oral communication is:

a$)$ Telephone

b$)$ letter

c$)$ e$-$mail

d$)$ fax.

The most important part of the letter is:

a$)$ Body of the letter

b$)$ the heading

c$)$ date

d$)$ post script.

Normal salutation in chairman's speech will be:

a$)$ Respected Sir

b$)$ Ladies and Gentlemen

c$)$ Dear Sir

d$)$ Madame.

Pictures, slides, films fall under:

a$)$ Reporting

b$)$ body languages

c$)$ Audio$-$visual communication

d$)$ visual communication.

Salutation:

a$)$ Comes at the end of the letter

b$)$ comes above inside address

c$)$ Begins at left hand margin of the letter

d$)$ comes in body of the letter.

A memo is an example for:

a$)$ Lateral communication

b$)$ internal communication

c$)$ External communication

d$)$ written communication.