Communication Plan: Conclude your change management plan with a brief communication plan. Describe how and when you will communicate this change to employees. Consider including your Change Management Presentation in this plan. You do not need to draft specific communication, aside from the presentation, but should describe the message type and tone. ("When" here refers to how long before the change is being made and how often the communication will be broadcast to the organization.) Determine if you will communicate this change to customers. If so, how and when will you do so? If not, why not? ("When" here refers to how long before the change is being made and how often the communication will be broadcast to the organization.)