COMPALINT EMAIL

How to Proceed

1. Read through the below scenario.
2. Identify the communication purpose and determine if you are writing to internal or external audiences.
3. In Microsoft Word, write a complaint email using an appropriate style, tone, and voice. Be sure to write using plain, bias-free language.
4. Run email through a Word. document must be at a Grade 8 level or lower on the Flesch-Kincaid scale.
5. create in E-MAIL in MS word and should include:
   1. sender and recipient information;
   2. subject line;
   3. salutation;
   4. introduction, body, and conclusion; and
   5. closing and signature.

      Scenario

      The UMCycle Bike Kiosk is a full-service bike shop at the centre of the University of Manitoba, Fort Garry Campus. The bike shop is expanding to include a bike sharing program similar to that used by the University of Toronto Scarborough and other Canadian colleges and Universities.

      The University ordered 50 bicycles from a Sports Unlimited, a national sporting goods retailer, but has been fielding complaints from users on a nearly daily basis since the bike fleet was put into operation one month ago. Bike gears keep slipping and tires are going flat. The quality of the equipment does not live up to the promises made by the vendor. The vendor's contract with the University does include a 90-day warranty, the terms of which require the vendor to either repair the defective product without charge for parts and labour, or provide a replacement in exchange for the defective product.

      As the Communications Coordinator for UMCycle, your job is to write a complaint email to a vendor to resolve the problem, making it clear what you are asking for, why it is important and timelines for resolution.please provide good answer. take your time.

   6. special note= dear writer, i am posting this question fifth time. its my humble request to you. please read instruction carefully . before writing complaint email containing start paragraph , body than ending paragraph. and make it effective please.

   7. Identify the communication purpose and determine if you are writing to internal or external audiences ---also answer these two question also. before writing a powerful formal business email.

   8. accordance with following rubric

   9. 	5	4	3	2	1	Marks	Feedback
      Style, Tone, and Voice	Excellent, consistent application of style, tone and voice.	Good, consistent application of writing style, tone and voice.	Acceptable, consistent application of writing style, tone and voice.	Poor or inconsistent application of writing style, tone and voice.	Does not demonstrate an understanding of how to gauge style, tone or voice.
      Content and Structure	Email content is relevant, well-structured and appropriate to the audience.	Email content is mostly relevant, well-structured and generally appropriate to the audience.	Email content is somewhat relevant, well-structured or appropriate to the audience.	Email content comes across as too casual, assertive or passive. Not relevant to the issue at hand.	Email is blatantly assertive or so passive as to be informational. Little to no content is appropriate to the issue at hand.
      Plain language and word choice	Makes excellent use of plain language, no bias and is written at an 8th grade level or below.	Makes good use of plain language, no bias and is written at an 8th grade level or below.	Makes acceptable use of plain language, no bias and is written at an 8th grade level or below.	Makes poor use of plain language above a 12th grade or below a 4th grade reading level. Contains some bias, poor word choices.	Does not incorporate plain language and contains several examples of bias or poor word selection.
      Writing and Flow	Excellent writing concise, clear, with cohesive flow.	Good writing generally concise, clear, with a mostly cohesive flow.	Acceptable writing - somewhat concise, clear, and/or cohesive, with occasional disjointed flow.	Writing is unclear, overly wordy, is written with disjointed flow.	Writing is difficult to understand, no flow.
      Spelling and Grammar	Contains only minor spelling and grammar errors.	ontains few spelling and grammar errors.	Contains some spelling and grammar errors.	Contains major spelling and grammar errors that detract from understanding.	Extensive spelling and grammar errors that prevent readability and comprehension.	_/5
      						_/25