Question: Company A is implementing customer relationship management ( CRM ) technology to manage its interactions with customers and potential customers. Therefore, the sales professionals now

Company A is implementing customer relationship management (CRM) technology to manage its interactions with customers and potential customers. Therefore, the sales professionals now need to learn how to use CRM technology, so that they can manage their contacts and deals. Considering these news skills required for the sales professionals, what type of change does this statement illustrate? Changes in strategy Changes in technology Changes in people Changes in structure

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