Company X considers the ratio: number of complaints per day/number of employees needed to handle those complaints,

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Company X considers the ratio: number of complaints per day/number of employees needed to handle those complaints, as a productivity measure that is best when it is large.

− What explains the company’s point of view?

− To a systems thinker, there is something wrong with this point of view. What is a miss?

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Management Process

ISBN: 978-0201822939

4th Edition

Authors: Lee Long

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Posted Date: Mar 02, 2022 10:25 AM

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Company X considers the ratio: number of complaints per day/number of employees needed to handle those complaints,

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Here the correct answer is given as the company tries to have ... View the full answer

Management Process

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