Company XYZ plans to improve its outpatient services and wants to know which services are important to patients: large waiting rooms for family members, small rooms adjacent to recovery rooms, patient advocates to keep them informed, or nurses to take care of them. What technique do you think is the most appropriate to come up with the weights and trade-offs?

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In the factual incident Company XYZ plans to improve its outpatient services and wants to know which services are important to patients large waiting rooms for family members small rooms adjacent to r... View the full answer