Competency 2: Apply process improvement principles to enhance organizational performance and value.

This reflection activity is comprised of two sections, collectively totaling a minimum of 500 words. Complete your reflections by responding to all prompts.

Customer Service Essentials

Consider the following questions based on customer service essentials:

• • Why are there economies of scale in queuing systems?
  • What are the pros and cons of pooled-queue systems and separate-queue systems? Provide examples along with your opinion of the best option.
  • Provide an example of how variability can reduce capacity. Once compromised, how can capacity be restored?

• Complex Projects

  Consider the most complex project youve ever been involved in. Briefly describe the project, giving examples of the following as they pertain to the project.

• • The work breakdown structure
  • Tasks
  • Subtasks
  • Work package