Complete a WORD document with the following sections:

1. Define standards and goals for your hot beverage product and customer service (use VOC as a template to gather information from the Discussion Forum in week 1), What KPI's or measurements will you put in place to ensure quality
2. Set Policies and Procedures for each team member (e.g. cash, barista)
3. Communication: Outline how the QA plan will be communicated
4. Implement Procedures
5. Get Feedback: how will you evaluate if your quality assurance plan has been successful? With employees, with customers?
6. Measure results: Analyze the KPI's established and VOC
7. Communicate results: how will you communicate to the team
8. Sustainability: How will you ensure improvement is ongoing?