Complete Chapter 6 Case 2 Globacom - pages 292 - 293 in text.

Use the following format to write your case study analysis:

1. Provide a brief summary listing the key facts in the case.
2. Identify key issues and identify one problem you wish to resolve in your analysis. The problem statement should be clear and concise. A problem statement is typically no more than one sentence in length.
3. List recommended solutions or strategies to resolve the problem. Be sure to include the who, what, why, when, where and how of each solution or strategy you propose.
4. Analyze each recommended solution or strategy by linking information from course materials and outside research sources. List the pros and cons of each solution. Choose the best solution or strategy and list an explanation why it is the best choice. The reasons for your choice should be clearly linked to your analysis. Be sure to use APA format to cite your sources.
5. Write a conclusion to your analysis. Use the questions posed at the end of your case study written in your text to guide your conclusion.

d December 10, 2015. tute, www Genome Project, Natom genome goty 12011238, accessed December 10 fas ne su pe VS LL mans cessing power and process all the ome. Most e computing they turn to cloud Veb Services uting and other genome can now er $5000. Cospital in are application . Using cloud ers at the individual y does this Edual patients, it ing the genetic Case Two Globacom Invests in Its Mobile Netwo Infrastructure in Africa Approximately 46 percent of the world's pon., access to the Interneta key factor in encourao activity and expanding educational opportunitie Internet access in Africa continues to trail that of the world. The continent contains 16 percent of population, but represents only about 9.8 percent of world's Internet users. Affordability and logistical still prevent the vast majority of Africa's population fre accessing the wealth of information and services availab online. d's population now has encouraging economic ortunities. However, il that of the rest of sercent of the world's tir inf im logistical barriers set mo an an . researchers te more easily. ch program the National al is to identify Des of human amples of e same patient researchers type of cancer nd what makes is critical ncer can ed very ope to develop ch patient by ific outcomes. Increasingly, however, people in Africa-and around the globe-are breaking down those barriers by using mobile devices to gain access to the Internet. In 2015, there were an estimated 7 billion mobile broadband subscriptions worldwide, and that number is growing by almost 25 percent each year. As the world's dependence on mobile technologies grows, telecommunications companies are increasing their investment in the networks that support those technologies. Globacom Limited is one of the fastest-growing mobile communications companies in the world, operating mobile networks in Nigeria and several other West African countries under the GLO brand. The company is the second largest mobile network operator in Nigeria, where mobile device account for over 76 percent of Web traffic (more than doub the world average of 33 percent). In order to provide reliable Internet access to its subscribers, Globacom invests heavily in its net ernet access to its mobile infrastructure. In 2011, the company becan high-capacity, fiber optic submarine cable fro Kingdom to Nigeria. The large-scale project, which connects points in Ghana, Senegal, Mau Portugal, and Spain, cost the company million. The underwater cable system ame the first to lay a e cable from the United le project, which also offer physi- st cancer? na, Senegal, Mauritania, Morocco, more than $800 er cable system allowed Globacon Tent expand its network upload and downloa subscribers in Nigeria d its network, boost capacity, and increase Internet ad download speeds. For Globacom's mobile wers in Nigeria, the new cable also represented a pin international connectivity-considered to be critical requirements for the development of the significant jump in international con B Internet in any country. Globacom also makes use of big data capabilities to rove its network performance and enhance the quality of she customer service it provides its subscribers. The company recently implemented Oracle's Big Data Appliance platform, a hardware and software package that allows the company to analyze both structured and unstructured data related to issues such as terminated networks, event times and durations, event cost, quality of service, and overall network performance. Globacom's IT staff uses the Oracle platform to capture and analyze more than 1 billion call-data records per daythe equivalent of 5 gigabytes of user-traffic information per second. According to Jameel Mohammed, Globacom's group chief operating officer, the Oracle platform "enables us to capture, store, and analyze data that we were unable to access before. We now analyze network events 40 times faster." With a reduction in average query response time for network events from three minutes to five seconds, Globacom's call center agents are better able to provide subscribers fast and reliable information regarding network performance. The company has significantly increased its "First-call resolution rate," saving the company more than 15 million call center minutes, or the equivalent of 80 full- time customer service employees, annually. For subscribers, Globacom's investment in its network nfrastructure along with its big data initiatives translate into proved network coverage and reliability, better customer ervice, and, perhaps most importantly, easier and more consistent access to the Internet-including a wide range of modern communications services, such as online banking and payment services, teleconferencing, distance learning, and telemedicine. SOURCE .ericsson -mobility 2016; "IC Telecom Docume "Internet Internet accessed Report Ni /consume nigeria.pa Over 35,0 Data for www.orac /globacom 20, 2016; Users Wor 26, 2015, billion-inte Mike Ader Critical Thinking Questions 1 M o ntives does a mobile network operator have