Complete Chapter 6 Case 2 Globacom - pages 292 - 293 in text.

Use the following format to write your case study analysis:

Provide a brief summary listing the key facts in the case.

Identify key issues and identify one problem you wish to resolve in your analysis. The problem statement should be clear and concise. A problem statement is typically no more than one sentence in length.

List recommended solutions or strategies to resolve the problem. Be sure to include the who, what, why, when, where and how of each solution or strategy you propose.

Analyze each recommended solution or strategy by linking information from course materials and outside research sources. List the pros and cons of each solution. Choose the best solution or strategy and list an explanation why it is the best choice. The reasons for your choice should be clearly linked to your analysis. Be sure to use APA format to cite your sources.

Write a conclusion to your analysis. Use the questions posed at the end of your case study written in your text to guide your conclusion.

GA Genomics 10 taus.amazon.com/ An Overview of the me Heach in December 10, 2015 itve Human capture the e per second group chier to capture, access befor Mobile Network faster." populatim With a network eve Globacom's subscribers performanc "first-call re 15 million time custon or in encouraging con al opportunities. Here ues to trail that of the 6 percent of the w about 9.8 percent of the bility and logistical barri Africa's population from ation and services availab of the resta For sul infrastructu improved service, and consistent modern co and payme and teleme Africa and around the arriers by using mobile In 2015, there were a band subscriptions wing by almost 25 perceta Critical T 1. Wha ears and cost in the cbure-508 pdf: "TCGA on AWS," bila It was the ability to sets tega, accessed December 7, 2015 - mumans Genome Project, National Human Genom verview of mobile rocessing power and genome.gory 1 2017238, accessed Decemb process all the nome. Most Case Two se computing they turn to cloud Globacom Invests in Its Mobile Web Services Infrastructure in Africa Duting and other Approximately 46 percent of the genome can now access to the Interneta key factor in er $5000. activity and expanding educational Tospital in Internet access in Africa continues to are application the world. The continent contains 16 . Using cloud population, but represents only about ers at the world's Internet users. Affordability a individual still prevent the vast majority of Africa does this accessing the wealth of information an ual patients, it online. g the genetic Increasingly, however, people in Africa globe-are breaking down those barriers esearchers devices to gain access to the Internet. In 20 more easily. estimated 7 billion mobile broadband subs program worldwide, and that number is growing by ne National each year. As the world's dependence on m to identify technologies grows, telecommunications con of human increasing their investment in the networks that les of those technologies. me patient Globacom Limited is one of the fastest-growing -archers communications companies in the world, operating of cancer networks in Nigeria and several other West African hat makes under the GLO brand. The company is the second largest mobile network operator in Nigeria, where mobile devices account for over 76 percent of Web traffic (more than double the world average of 33 percent). develop In order to provide reliable Internet access to its mobile ent by subscribers, Globacom invests heavily in its network comes. infrastructure. In 2011, the company became the first to high-capacity, fiber optic submarine cable from the um Kingdom to Nigeria. The large-scale project, which connects points in Ghana, Senegal, Mauritania, ysi- Portugal, and Spain, cost the company more than million. The underwater cable system alloy to m pendence on mobile ications companies are the networks that support Notes tical an 1. Ignata Apps (blog /insta -top1 2. Clabu Paym 2015, catio -mar 3. Haml Beace world /artic -arut system allowed Globacom rent expand its network, be load and download speeds. For upload and ark, boost capacity, and increase Internet speeds. For Globacom's mobile ineria, the new cable also represented a international connectivity-considered to al requirements for the development of the CHAPTER subscribers in Niger Of significant jump in international be one of the critical requiremen Internet in any country. Globacom also makes us improve its network perfor the customer service it pro recently implemented Or a hardware and software am also makes use of big data capabilities to etwork performance and enhance the quality of service it provides its subscribers. The company emented Oracle's Big Data Appliance platform, and software package that allows the company to infrastructure? Globacom's subs in its mobile nety 2. Big data applica operators to mal related data, wh the time and res lyze the data think would be company to ana improve their nalyze both structured and unstructured data rela es such as terminated networks, event times and durations, event cost, quality of service, and overall network performance. Globacom's IT staff uses the Oracle platform to ure and analyze more than 1 billion call-data records per day-the equivalent of 5 gigabytes of user-traffic information per second. According to Jameel Mohammed, Globacom's group chief operating officer, the Oracle platform "enables us to capture, store, and analyze data that we were unable to access before. We now analyze network events 40 times to points related to might be useful ing standpoint 3. Do research on factors that has the population What factors be ture investment given country Jish $ faster." With a reduction in average query response time for network events from three minutes to five seconds, Globacom's call center agents are better able to provide subscribers fast and reliable information regarding network performance. The company has significantly increased its "first-call resolution rate," saving the company more than 13 million call center minutes, or the equivalent of 80 full- time customer service employees, annually. For subscribers, Globacom's investment in its network tructure along with its bio data initiatives translate into oved network coverage and reliability, better customer and, perhaps most importantly, easier and more Consistent tent access to the Internet-including a wide ran SOURCES: "Ericsson .ericsson.com/rey doc -mobility-report-feb-2 2016; "ICT Facts & F1 Telecommunication Documents facts101 "Internet users in the Internet World Stats accessed February 2 Report Nigeria." Eric consumerlablericss migeria.pdf, accessed Over 35,000 Call-Pro Data for Decision-M www.oracle.com/us has omic Jer, - of infrastructure along wi improved network co service, and, perhaps mo d's modern communications and payment services, tel and telemedicine. unications services, such as online banking ices, teleconferencing, distance learning, globacom-1-big-dar 20, 2016; Banks, Ro Users Worldwide in 26, 2015, www. mob billion-internet-uses Mike Adenuga," Foi the Critical Thinking Questions 1. What incentives doe tomel lives does a mobile network operator have Aynensive investments in its network y nenty GA Genomics 10 taus.amazon.com/ An Overview of the me Heach in December 10, 2015 itve Human capture the e per second group chier to capture, access befor Mobile Network faster." populatim With a network eve Globacom's subscribers performanc "first-call re 15 million time custon or in encouraging con al opportunities. Here ues to trail that of the 6 percent of the w about 9.8 percent of the bility and logistical barri Africa's population from ation and services availab of the resta For sul infrastructu improved service, and consistent modern co and payme and teleme Africa and around the arriers by using mobile In 2015, there were a band subscriptions wing by almost 25 perceta Critical T 1. Wha ears and cost in the cbure-508 pdf: "TCGA on AWS," bila It was the ability to sets tega, accessed December 7, 2015 - mumans Genome Project, National Human Genom verview of mobile rocessing power and genome.gory 1 2017238, accessed Decemb process all the nome. Most Case Two se computing they turn to cloud Globacom Invests in Its Mobile Web Services Infrastructure in Africa Duting and other Approximately 46 percent of the genome can now access to the Interneta key factor in er $5000. activity and expanding educational Tospital in Internet access in Africa continues to are application the world. The continent contains 16 . Using cloud population, but represents only about ers at the world's Internet users. Affordability a individual still prevent the vast majority of Africa does this accessing the wealth of information an ual patients, it online. g the genetic Increasingly, however, people in Africa globe-are breaking down those barriers esearchers devices to gain access to the Internet. In 20 more easily. estimated 7 billion mobile broadband subs program worldwide, and that number is growing by ne National each year. As the world's dependence on m to identify technologies grows, telecommunications con of human increasing their investment in the networks that les of those technologies. me patient Globacom Limited is one of the fastest-growing -archers communications companies in the world, operating of cancer networks in Nigeria and several other West African hat makes under the GLO brand. The company is the second largest mobile network operator in Nigeria, where mobile devices account for over 76 percent of Web traffic (more than double the world average of 33 percent). develop In order to provide reliable Internet access to its mobile ent by subscribers, Globacom invests heavily in its network comes. infrastructure. In 2011, the company became the first to high-capacity, fiber optic submarine cable from the um Kingdom to Nigeria. The large-scale project, which connects points in Ghana, Senegal, Mauritania, ysi- Portugal, and Spain, cost the company more than million. The underwater cable system alloy to m pendence on mobile ications companies are the networks that support Notes tical an 1. Ignata Apps (blog /insta -top1 2. Clabu Paym 2015, catio -mar 3. Haml Beace world /artic -arut system allowed Globacom rent expand its network, be load and download speeds. For upload and ark, boost capacity, and increase Internet speeds. For Globacom's mobile ineria, the new cable also represented a international connectivity-considered to al requirements for the development of the CHAPTER subscribers in Niger Of significant jump in international be one of the critical requiremen Internet in any country. Globacom also makes us improve its network perfor the customer service it pro recently implemented Or a hardware and software am also makes use of big data capabilities to etwork performance and enhance the quality of service it provides its subscribers. The company emented Oracle's Big Data Appliance platform, and software package that allows the company to infrastructure? Globacom's subs in its mobile nety 2. Big data applica operators to mal related data, wh the time and res lyze the data think would be company to ana improve their nalyze both structured and unstructured data rela es such as terminated networks, event times and durations, event cost, quality of service, and overall network performance. Globacom's IT staff uses the Oracle platform to ure and analyze more than 1 billion call-data records per day-the equivalent of 5 gigabytes of user-traffic information per second. According to Jameel Mohammed, Globacom's group chief operating officer, the Oracle platform "enables us to capture, store, and analyze data that we were unable to access before. We now analyze network events 40 times to points related to might be useful ing standpoint 3. Do research on factors that has the population What factors be ture investment given country Jish $ faster." With a reduction in average query response time for network events from three minutes to five seconds, Globacom's call center agents are better able to provide subscribers fast and reliable information regarding network performance. The company has significantly increased its "first-call resolution rate," saving the company more than 13 million call center minutes, or the equivalent of 80 full- time customer service employees, annually. For subscribers, Globacom's investment in its network tructure along with its bio data initiatives translate into oved network coverage and reliability, better customer and, perhaps most importantly, easier and more Consistent tent access to the Internet-including a wide ran SOURCES: "Ericsson .ericsson.com/rey doc -mobility-report-feb-2 2016; "ICT Facts & F1 Telecommunication Documents facts101 "Internet users in the Internet World Stats accessed February 2 Report Nigeria." Eric consumerlablericss migeria.pdf, accessed Over 35,000 Call-Pro Data for Decision-M www.oracle.com/us has omic Jer, - of infrastructure along wi improved network co service, and, perhaps mo d's modern communications and payment services, tel and telemedicine. unications services, such as online banking ices, teleconferencing, distance learning, globacom-1-big-dar 20, 2016; Banks, Ro Users Worldwide in 26, 2015, www. mob billion-internet-uses Mike Adenuga," Foi the Critical Thinking Questions 1. What incentives doe tomel lives does a mobile network operator have Aynensive investments in its network y nenty