COMPLETE: Create a Project Network Diagram INSTRUCTIONS: Introduction and Background

For this playbook, you'll take the role of project manager to lead the initiative to revamp Moodies'

customer service portal. The goal is to enhance customer self$-$service and reduce the current

dependency on direct customer service interactions. This update is critical for scaling support to

match the growing demand for our mood$-$responsive shoes. You'll be creating a project plan for

the initiative. Senior management wants to kick off the project at the beginning of the year $($Jan $2).$

Moodies is at the forefront of innovative footwear, offering unique shoes that change color based on

the wearer's mood. With two main product lines for kids and adults, our popularity has surged,

leading to a high volume of customer inquiries. Our current support system, relying heavily on FAQ

and direct email communication, is no longer sustainable. Leadership has identified the need for a

more efficient, user$-$friendly customer support experience. This project will focus on redesigning the

customer support portal to provide quick, efficient service while maintaining the personalized touch

that Moodies is known for.

REVIEW: Create the project plan

REVIEW: Gathering information

You have been provided with the initial milestones for Moodie's newest customer improvement initiative.

Your task is to develop a project plan that aligns with the milestones using the provided template. Below is a

list of the five milestones.

Identifying and writing new content

$2$ Designing page for new content

Implementing content on website

Testing and Quality Assurance

Enablement for customer service representatives

Creating the project plan requires breaking down the work into smaller, more understandable tasks, and

estimating how long they will take. This generally requires reaching out to stakeholders for more information.

Use the information from the document linked below to fill out the information in the project plan on the

next slide. For dependencies, you can assume that the tasks for the project are done sequentially.

REVIEW: Breaking the work down further

Now that you've put together the project plan, you begin working with the head of customer service to break

down the work for the first milestone into more detail. Below is what you came up with. Use this list of tasks

below to create a project network diagram on the following slide. Then, determine the critical path and

calculate the shortest amount of time it would take to complete this milestone.

Use the list of tasks on the previous slide to create a network diagram. Then, highlight the critical path and

calculate the shortest time to complete the milestone. Tip: use elbow connectors to link the tasks. You can

copy and paste the one below. The task numbers and durations $($in parentheses$)$ have already been added

to the slide. Drag and drop to move them.

$1\mathrm{.}2\mathrm{.}3(7)$

$1\mathrm{.}3\mathrm{.}1(5)$

$1\mathrm{.}3\mathrm{.}2(10)$

Minimum time to complete the milestone: