1. Therapeutic Communication has many skills: which one from the below option does not fit with these skills? Select one: 

a. Address emotions first 

b. Encourage communication 

c. Ask open-ended questions 

d. Practice silence

2. The response of the receiver-senders to each other, Sender-receivers who meet face-to-face have the greatest opportunity for feedback Sensory acuity: paying attention to all elements in the communication environment Select one: 

a. setting 

b. massage 

c. creativity 

d. feedback 

3. To translate incoming information or messages into understandable concepts. Select one: 

a. verbal 

b. Decode 

c. Encode 

d. symbols