Complete the chart for two businesses. Follow the steps below. Target & Wal-Mart Assign an importance score
Question:
Complete the chart for two businesses. Follow the steps below.
- Target & Wal-Mart
Assign an importance score (column 2) to each of the key issues (column 1). The more important the issue is to you, the higher its score. However, the scores must add up to 1. You must use percentages.
In the third column, assign a number between 1-5 that reflect on how well you think the business performs where a 1 would equal poor service.
Multiply columns 2 and 3 to get column 4. Add column four to get the total for column 4.
Business #1: Target
(1) Key Issues | (2) Importance Score | (3) Vendor's Performance | (4) Importance x Performance (2 X 3) |
Customer Service | |||
Prices | |||
Quality | |||
Product choices | |||
Total | 1.0 |
Business #2: Wal-Mart
(1) Key Issues | (2) Importance Score | (3) Vendor's Performance | (4) Importance x Performance (2 X 3) |
Customer Service | |||
Prices | |||
Quality | |||
Product choices | |||
Total | 1.0 |
Compare the results of the two businesses. Do you think the results are a true representation of what place you would select if you had to choose between the two stores? Explain your answer.
Federal Taxation 2016 Comprehensive
ISBN: 9780134104379
29th Edition
Authors: Thomas R. Pope, Timothy J. Rupert, Kenneth E. Anderson