1. Complete the table to explain communication protocols and their relation to cross-cultural communication and special needs/disability. The first row has been completed as an example for you to follow.

	General example (provide one)	How to consider cross-cultural and special needs/disability in the communication (provide one example)
Internal and external communication guides	Nominated means of communication for identified purposes	Include accessibility requirements for webpage design
Risk based/emergency communication guides
Style/formatting communication guides
Allocation of responsibility

Discuss what negotiation in the workplace entails and three techniques that can be used to ensure successful negotiation.