Knowledge questions are designed to help you demonstrate the knowledge which you have acquired during the learning phase of this unit. Ensure that you:

• review the advice to students regarding answering knowledge questions in the Business Works Student User Guide
• comply with the due date for assessment which your assessor will provide
• adhere with your RTOs submission guidelines
• answer all questions completely and correctly
• submit work which is original and, where necessary, properly referenced
• submit a completed cover sheet with your work

• avoid sharing your answers with other students.

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Assessment information Information about how you should complete this assessment can be found in Appendix A of the Business Works Student User Guide. Refer to the appendix for information on: where this task should be completed the maximum time allowed for completing this assessment task whether or not this task is open-book. Note: You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix C of the Student User Guide. However, if your RTO has provided you with an assessment cover sheet, please ensure that you use that.

1. Complete the table to describe legislative and organisational requirements relevant to workplace communication. The first row has been completed as an example for you to follow.

	Description	Example (provide two, with at least one addressing digital communication requirements)
Best practice	Good practices that have been agreed upon by experts and have proven to achieve successful results.	ISO Standards for communication (industry specific) e.g. ISO 9921:2003 specifies the requirements for the performance of speech communication for verbal alert and danger signals, information messages, and speech communication in general. ISO standards for artificial intelligence and data security.
Legislation
Workplace policies/procedures
Codes of conduct
Reputation and culture

2. Discuss communication challenges in the workplace. Consider the following in your answer:
   • description of four challenges (conflict, risks/safety hazards, unethical communication, organisational messaging)
   • at least two techniques that may be used to respond to each of the mentioned challenges.
3. List five methods of workplace communication: