Comprehensive Workflow and KPI Integration: Design a detailed workflow for handling cases from intake to resolution, specifying key steps, responsible parties, and KPIs to measure the success of each stage. Connect these stages

to the firm's overall goals, creating a framework to translate these goals into individual and team key performance indicators $($KPIs$).$ Detail how these KPIs will be monitored, measured, and reported to ensure alignment with the firm$$s objectives and foster continuous improvement in performance.

$$ Employee Onboarding and Training Plan: Develop a comprehensive onboarding and training plan for new hires at the firm. This plan should cover initial training schedules, integration activities, and continuous development strategies. Include key milestones and evaluation points to ensure new employees are effectively integrated into the firm.