Question: Computer - based customer tracking software that was developed in the 1 9 9 0 s and early 2 0 0 0 s was an

Computer-based customer tracking software that was developed in the 1990s and early 2000s was an early precursor to the modern CRM systems. These systems focused on IT. What were they developed as?
a. CRM programs
b. CRM systems
c. CRM solutions
d. CRM design

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