Conflict and negative behavior in the workplace. 

 https://canmedia.mheducation.ca/college/olcsupport/_ManagerHotSeatVideos/VidPlayer.php?vid=hsnepo (Links to an external site.)

1. Summarize the video in a few sentences. 

2. What can the manager do to de-escalate the negative attitude and behavior of the employee? 

3. Tell me about a time when you had to deal with a negative manager or co co-worker or customer in the workplace. How did you resolve the conflict?