Conflict has many faces and is a constant challenge for managers. Some confict, called functional conflict, can be beneficial for reaching organizational goals. This activity focuses on how to stimulate functional conflict using the Devil's Advocacy technique. This activity is important because it will help you learn to harness conflicts and use them in a way that fosters goal achievement The goal of this activity is for you to practice using the Devil's Advocacy technique by matching examples in a workplace scenario with the appropriate steps in the technique Match each statement to the corresponding step in the Devil's Advocacy technique. Course of action Devil's advocate Monitoring Decision 5 Present critique Additional information Match each of the options above to the items below Susan has what she thinks is an effective solution to the lack of responsiveness complaint made by customers. Maria has considerable experience, is welked, and is respected by her coworkers. She is chosen to review Susan's solution . The notable flaws in Susan's solution are described to the group Match each of the options above to the items below Susan has what she thinks is an effective solution to the lack of responsiveness complaint made by customers. Maria has considerable experience, is well-liked, and is respected by her coworkers. She is chosen to review Susan's solution, The notable flows in Susan's solution are described to the group 2 Data from last year's customer service is taken into account to properly review Susan's solution : . An alternative proposal is generated. Follow-up interview and surveys are done to gauge progress