Conflict is a normal part of life. Managing conflict using effective communication is an important skill for solving problems, innovating, and maintaining productive relationshipsparticularly in a professional setting. In this task, you will critically analyze the communication in a conflict scenario and provide recommendations for communication strategies to manage and resolve the conflict. Use the RRM3 D268 Task 2 Template located in the Supporting Documents section below the rubric as a guide to complete this task.

SCENARIO

Two managers in a health professions setting are upset about recent staff reductions and the effect on worker roles. The characters' discussion is shown in the "Workplace Conflict" video in the Web Links section located below the rubric. As you watch the video, imagine that you are in the room with the two characters, serving as an observer. Provide feedback for each of the two characters on how to negotiate this conflict.

REQUIREMENTS

Your submission must be your original work. No more than a combined total of 30% of the submission, and no more than a 10% match to any one individual source, can be directly quoted or closely paraphrased from sources, even if cited correctly. The similarity report that is provided when you submit your task can be used as a guide. You must use the rubric to direct the creation of your submission because it provides detailed criteria that will be used to evaluate your work. Each requirement below may be evaluated by more than one rubric aspect. The rubric aspect titles may contain hyperlinks to relevant portions of the course.

A.Watch the "Workplace Conflict" video in the Web Links section located below the rubric. Then, analyze the interaction shown by doing the following:

1.For each character (i.e., Raymond & Jenna) you observed in the video, identify 1 or 2 interpersonal communication behaviors that escalated the conflict.

a. Describe how each of the identified behaviors in prompt A1 escalated the conflict.

Note: The interpersonal communication behaviors could be verbal or nonverbal.

2. For each of the interpersonal communication behaviors identified in prompt A1, provide an alternative communication behavior that could have been used to de-escalate the conflict.

a.Describe how each of the identified behaviors in prompt A2 could have been used to de-escalate the conflict.

B.Recommend how each of the characters in the video (i.e., Raymond & Jenna) could have spoken or behaved differently to manage and resolve the conflict by specifically addressing each of the 5 steps of negotiation listed below:

pre-negotiation

opening

exploration

bargaining

agreement

C. Acknowledge sourcesusing in-text citations and referencesfor content that is quoted, paraphrased, or summarized.

D.Demonstrate professional communication in the content and presentation of your submission.

use the template.

Instructions for Section A: First,watch the "Workplace Conflict" video. Then, analyze the video's interaction by doing the following: Tip: See Section 2 (The Art of Conflict Management and Professional Conversations) Lesson 4 for information on interpersonal communication behaviors.
A1.For each character (i.e., Raymond & Jenna) you observed in the video, identify 1 or 2 interpersonal communication behaviors that escalated the conflict. Note: The interpersonal communication behaviors could be verbal or nonverbal.	Write about Raymond here.
Write about Jenna here.
A1A. How did Raymond's and Jeanna's behaviors in A1 escalate the conflict? Describe how each of the identified behaviors in A1 escalated the conflict.	Write about Raymond here.
Write about Jenna here.
A2. For each of the interpersonal communication behaviors identified in prompt A1, provide an alternative communication behavior that could have been used to de-escalate the conflict. Note: The interpersonal communication behaviors could be verbal or nonverbal.	Write about Raymond here.
Write about Jenna here.
A2A. Describe how each of the identified behaviors in prompt A2 could have been used to de-escalate the conflict.	Write about Raymond here.
Write about Jenna here.
Instructions for Section B: Tip: See Section 2 (The Art of Conflict Management and Professional Conversations) Lesson 3.4 (The Steps of Negotiation 1/2) and 3.5 (The Steps of Negotiation 2/2) and thecourse videos for more about the negotiation stages. Recommend how each of the characters in the video (i.e., Raymond & Jenna) could have spoken or behaved differently to manage and resolve the conflict by specifically addressing each of the 5 steps of negotiation listed below: Be sure your description for each stage is specific and gives an example of what each character could/should have done.
Pre-negotiation	Write here what Raymond should have done
Write here what Jenna should have done
Opening	Write here what Raymond should have done
Write here what Jenna should have done
Exploration	Write here what Raymond should have done
Write here what Jenna should have done
Bargaining	Write here what Raymond should have done
Write here what Jenna should have done
Agreement	Write here what Raymond should have done
Write here what Jenna should have done
WRITE REFERENCES HERE, IF APPLICABLE.

Answer rating: 100% (QA)

A1 Interpersonal Communication Behaviors that Escalated the Conflict Raymond Raised his voice and spoke in an aggressive tone which escalated the emotional intensity of the interaction Interrupted Jen... View the full answer