Question: Conflict resolution behaviors ( Connect , Perform ) Use your knowledge of conflict resolution to select the best responses for the following questions. What should

Conflict resolution behaviors

(

Connect

,

Perform

)

Use your knowledge of conflict resolution to select the best responses for the following questions.

What should you do to successfully create constructive conflict?

Discourage dissenting opinions

Ensure that a manager is always present when the issue causing the conflict is being discussed

Punish conflict avoiders

Professionals in conflict resolution training suggest four areas of skill development. Three of them are listening, communicating nonverbally, and mediating. What is the fourth?

Questioning

Remaining neutral

Demonstrating empathy

Which of the following is NOT a mediation skill?

Negative body language

Demonstrating empathy

Showing flexibility

Conflict resolution behaviors (Connect, Perform) Use your knowledge of conflict resolution

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