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"temporary increase" rate.

Until now, none of our customers have asked about the increased delivery fees.

But $35\%$ of our revenue comes from these customers. We can't afford to lose their business.

Ralph

Yikes. This is a tricky situation. Obviously we have to protect the business but it seems kind of wrong to keep overcharging?

Bella Clarke, any ideas for where we can start?

We're legally obligated to immediately notify all of our customers of the overbilling issue.

Let's start by looking at the service contracts and make sure we're not in breach.

Koy Terms

Customer Memos

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Fuel Cost Increase

Anytown, USA $01234$

Dear Customer,

We regret to inform you that, due to events beyond our control, your delivery fees will increase by approximately $50\%$ at this time. Unfortunately, fuel prices have doubled over the last two years and we have no choice but pass these costs along to you. We will look at economic conditions at this time next year to determine whether we can offer lower rates.

We know many of you are also feeling the pressure of this economic slump. However, this temporary increase is necessary for us to stay open and continue providing the best possible delivery services for our valued customers. We thank you for your cooperation and loyalty during this difficult time.

Sincerely,

The We Deliver $4$ You! Team