Question: Consider a more complicated process, where Stage 1 is the same as before: an incoming customer takes a ticket and makes the payment for a

Consider a more complicated process, where Stage
Consider a more complicated process, where Stage 1 is the same as before: an incoming customer takes a ticket and makes the payment for a visit. It takes 2 min for a worker to process the payment and give further instructions to the client. However, at Stage 2, customers are examined to find whether they are suitable for the Super-Relaxant treatment. It takes 5 min for the examination of one client by one worker. Three specialists are assigned to this stage of the process. It turns out that, on average, 20% of clients are not suitable for the treatment. Those who are suitable go through (Stage 3) Division and (Stage 4) SR treatment. Here everything is the same as above. The Division process (Stage 3) takes 12.5 min for one worker to complete for a single client. The SR treatment in Stage 4 takes 40 min to be administered by one worker. Assume 8 workers are assigned to Stage 3 and 18 workers to Stage 4. For all customers, whether they are suitable for the treatment or not, the Beleza Natural Institute offers (Stage 5) Hydration and Hairstyle service, abbreviated with HH. A worker needs 10 min to administer HH to a client, and the store assigned 4 workers to this task. It turns out that clients treated with SR also take the HH service in 95% of the cases, but those who are not suitable for the SR treatment take the HH service in 50% of the cases. Draw a diagram of the process, showing the stages of the process, the time needed to accomplish a task by one worker the number of workers assigned to each stage, and the percentages of clients going through each step. Question 6 (10 points) For the setup in Question 5. assume that there is always enough demand. For this new process, where is the bottleneck, and what is the system capacity? Analyze the utilization of each step of the process if the bottleneck is fully utilized

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