Consider a service experience in your work environment or a personal experience you may have had with a service provider. Using the service blueprint diagram displayed in the service blueprint article, map out the customer journey for the service you identified.

(Airport Services)

Below is an image for more context on the blueprint.

TIME EVIDENCE CUSTOMER JOURNEY LINE OF INTERACTION FRONTSTAGE EMPLOYEE ACTIONS TECHNOLOGY LINE OF VISIBILITY BACKSTAGE ACTIONS LINE OF INTERNAL INTERACTION SUPPORT PROCESSES 5-25 mins Website Visits website Support chat Responds to chat questions Analytics logs visitor SERVICE BLUEPRINT Example - Brrsnnssssnnnsnsnnsnsnanuasnn 20-50 ming svssverssssrsrssssrsansnsnnnns] 512 Retail location Store signage Appliance signage Visits store, browses appliances + sales Welcomes to store Foot traffic scanner Employee's name tag Product description Price tag Discusses features, price, availability, with salesperson Checks inventory and delivery times Inventory manage- ment system days Credit card Store reciept 9 Makes purchase Provides delivery time _9 Point of sale system Payment P rocess Automated call with date of delivery Fullfillment queue Appliance distributor 35 seconds Notified of delivery ETA Accounting 20-32 mins Appliance Delivery reciept Appliance delivered 3rd party delivery service NN/g