Consider a service experience in your work environment or a personal experience you may have had with a service provider. Using the service blueprint diagram displayed in the service blueprint article, map out the customer journey for the service you identified.

This is a template of a service blueprint. How would this look if it were for another service?

SERVICE BLUEPRINT Example TIME 5-25 mins 20-50 mins 5-12 20-32 mins days 35 seconds EVIDENCE Website Retail location Store signage Appliance signage Employee's name tag Product description Credit card Store reciept Appliance Delivery reciept Price tag CUSTOMER JOURNEY Visits website Visits store browses Makes purchase Discusses features price, availability, with salesperson Notified of delivery ETA Appliance delivered appliances + sales LINE OF INTERACTION ---- FRONTSTAGE Welcomes to store Checks inventory and delivery times Provides delivery time EMPLOYEE ACTIONS TECHNOLOGY Support chat Automated call with date of delivery LINE OF VISIBILITY BACKSTAGE ACTIONS Responds to chat questions Inventory manage ment system Fullfillment Point of sale system Accounting queue LINE OF INTERNAL INTERACTION Analytics logs visitor SUPPORT PROCESSES Foot traffic scanner Payment Appliance distributor 3rd party delivery service process NNGROUP.COM NN/g