Question: Consider Customer Relationship Management (CRM). What experience do you have with CRM systems? Specifically, do you shop online? Or, do you use a loyalty card?

Consider Customer Relationship Management (CRM). What experience do you have with CRM systems? Specifically, do you shop online? Or, do you use a loyalty card? What are the benefits you receive? Be specific. Ask yourself, "What have these companies learned about you?" How could these companies use this data/insight inappropriately? Are you comfortable sharing so much information about your lifestyle and shopping preferencesamong other things?

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