Consider the 2BEG schedule you created for the previous question. Suppose that the following three appointment duration realization scenarios are observed after the schedule is implemented:

Scenario 1: Customers 1 and 2 do not show up. All other customers arrive punctually. The appointments of customers 3,4,5 actually last 20 minutes, and those of all other customers last 10 minutes.

Scenario 2: All customers show up. However, customer 3 is not punctual. Customer 3 arrives 10 minutes later than their scheduled appointment times. The remaining customers are punctual. The appointments for all customers last 10 minutes.

Scenario 3: Only customer 3 does not show up. All other customers show up and are punctual. The appointments of the first 2 customers actually last 25 minutes, and the appointments of all other arriving customers last 20 minutes.

Assume that each scenario is equally likely to occur after the 2BEG schedule is implemented. Then, calculate the average value of the waiting time of the last patient.

In which clinic would the average no-show rate be higher?

An outpatient clinic in a city serving the residents of the city

An outpatient clinic in a campus serving students