Consider the model in Figure 5.23 with reference to the process for damage compensation described below. Is this model valid and complete? If not, which statements are invalid and what is missing? If a tenant is evicted because of damages to the premises, a process needs to be started by the tribunal in order to hold a hearing to assess the amount of compensation the tenant owes to the owner of the premises. This process starts when a cashier of the tribunal receives a request for compensation from the owner. The cashier then retrieves the file for those particular premises and checks that the request is both acceptable for filing and compliant with the description of the premises on file. After these checks, the cashier needs to set a hearing date. Setting a hearing date incurs fees to the owner. It may be that the owner has already paid the fees with the request, in which case the cashier allocates a hearing date and the process completes. It may be that additional fees are required, but the owner has already paid also those fees. In this case the cashier generates a receipt for the additional fees and proceeds with allocating the hearing date. Finally, if the owner has not paid the required fees, the cashier produces a fees notice and waits for the owner to pay the fees before reassessing the document compliance.

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Owner Request for compensation Payment Fees notice y Request for ke compensati on Update request Produce fees notice fees not paid Premises file Request for compensati on Premises filesDB Tribunal Cashier fees paid Retrieve related file Check compliance Check fee payment Allocate hearing date Compensation Request Received Hearing date allocated additional fees required and paid Generate receipt for additional fees Request for compensat on Receipt Fig. 5.23 A process model for damage compensation