Consider the statement "conflict can be both good and bad." Reflect on this statement and describe a time when you witnessed or experienced conflict in your personal or professional life.

Based on your research and experience, answer the following questions:

• What are the four basic types of conflict? Describe them.
• What are the five levels of conflict? Describe them. What was the level of conflict in your situation?
• Which of the five conflict-handling modes was utilized?
• What are the three conflict negotiation models? What are the goals and indicators of success of each? Were any of these models used to resolve the conflict you witnessed or experienced?