consider what strategies you could implement to help Tye improve his levels of customerservice. Discuss with your team these strategies and seek their advice on any others whichmay be suitable. You need to be able to explain to this team, the standard of service youwant Tye to reach. Use listening, questioning techniques, such as open and closed questions,and paraphrasing, to obtain feedback from the team and confirm understanding. Ensure youtake your team members strengths and experiences into account